Leadership

Jim Kotsonis

Regional Vice President, APAC

With a 22-year tenure at Ticketmaster, Jim is an influential and trusted figure.  

His role involves taking overall responsibility for the Asia Pacific region and working with all the Managing Directors in each local Asia Pacific market to ensure all operations across the region run smoothly.  

Jim first joined Ticketmaster as a Financial Controller before becoming Finance and Operations Director, which led to his current role.  

Gavin Taylor

Managing Director, Australia

In his role, Gavin oversees the company’s strategy, partnerships, products, and ticketing solutions, ensuring a seamless experience for clients and fans across the Australian market. 

Gavin is a seasoned professional in venue, business management, and sports administration. His diverse experience showcases his versatility and expertise in various aspects of the industry. 

He is best known for instilling a culture of excellence and fostering a partnering mindset to align strategies and consistently deliver value for stakeholders and clients.

Maria O’Connor

Chairman, Australia & New Zealand

Maria is a pioneer of Australasian ticketing and a true industry leader. As Chairman of Ticketmaster in Australia and New Zealand, Maria has played an integral part in establishing ticketing as a viable industry in the region.

With a career spanning more than 40 years, Maria has seen – and introduced – major changes and innovations in the ticketing industry, most notably the move to digitisation and online ticketing in Australia.

As a leading woman in the industry, Maria has worked tirelessly to promote gender equality, raising important issues and advocating for women within the industry. Maria continues to be a mentor for many colleagues and women in the company and across the world.

CLient SERVICES Team

  • Mark Heaton

    Mark Heaton

    General Manager – Sales and Business Development

  • Nathan Crook

    Nathan Crook

    VP – Marketing

  • Joshua McGuane

    Joshua McGuane

    VP – Field Operations

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